Terms & Conditions

1. Bookings

1.1 Payment Terms

A 40% deposit of the total booking value is required at the time of booking.
The remaining balance must be paid no later than 28 days prior to the event start date.
Full payment at the time of booking is preferred but not mandatory unless otherwise agreed in writing.

1.2 Minimum Tent Requirements

Within 100 miles of London: minimum 5 tents
100–300 miles from London: minimum 10 tents
Over 300 miles from London: minimum 20 tents
Overseas bookings: minimum 20 tents, plus additional transport and accommodation costs depending on location.

1.3 Duration of Hire

A minimum hire period of 2 nights applies to all bookings.
Single-night bookings may be considered at our discretion and may incur a reduced fee.
For bookings exceeding 2 nights, an additional charge of £40.00 per tent per night applies.
Weekly hire rates vary depending on location, availability, and number of tents.

1.4 Delivery & Staffing

A delivery and collection fee applies to all bookings and is calculated based on distance from our depot and equipment requirements.
Additional accommodation costs may apply if staff are required to stay overnight.

1.5 Damage Deposit / Waiver

For private events where tents are paid for in full by the hirer, a damage waiver or refundable deposit is required in addition to the booking fee.
Damage caused through misuse, negligence, or malicious behaviour may result in partial or full forfeiture of the deposit.
Deposits are refunded within 28 days of departure, minus any itemised deductions.

1.6 Guest Responsibilities

Guests agree, on behalf of themselves and all tent occupants, to:

Not use heaters, cooking equipment, gas appliances, electric heaters, candles, or naked flames inside or near tents.
Keep tents closed, dry, and secure when unoccupied.
Not tamper with tent structures or suspend items from the frame.
Not smoke in or within 2 metres of tents (£100 fine applies).
Not bring animals into tents without prior written consent.
Leave tents clean and tidy at the end of the hire period.
Accept responsibility for any damage or excessive soiling.

1.7 General Booking Information

Tent bookings do not include event tickets or entry, unless stated in writing.
Check-in and check-out times will be confirmed in writing. No refunds are issued for early departure.
All children must be declared on the booking confirmation.

2. Online Guest Bookings (Private Events)

Where guests book directly through Tee & Toast Glamping, 50% of the booking value is payable upfront.
This amount is refundable up to 28 days after the hire, subject to inspection and deductions for damage or cleaning.
VAT is payable by guests and may be deducted from refundable deposits where agreed.
If the reserved number of tents is not fully booked, a 30% charge per unbooked tent will apply unless agreed otherwise.
Delivery and collection fees may be deducted from refundable deposits.
By completing a booking, enquiry, or payment through our website or online booking platform, you confirm that you have read, understood, and agree to be bound by these Terms & Conditions. Acceptance of these Terms & Conditions is a condition of all bookings, whether made online, by email, or by telephone.

3. Cancellations & Refunds

3.1 Standard Cancellations

Cancellations must be made in writing by email or letter. Refunds are subject to the following deductions:

90+ days before event: 50% deduction
60–90 days before event: 75% deduction
0–60 days before event: 100% deduction

Refunds are processed within 14 days using the original payment method.

3.2 Festivals

Festival bookings are non-refundable but transferable.
If a festival is cancelled, bookings will be transferred to the following year.
If cancelled due to COVID-19 or government restrictions, a refund less 20% administration fee may be offered, or the booking may be postponed free of charge.

4. Packages & Contents

Festival pricing and packages differ from private hire and are quoted separately.
Package contents may vary slightly between tents due to the bespoke and up-cycled nature of our furnishings.
The booking holder is responsible for all tents and contents throughout the hire period.

5. Site Requirements

The site must be flat, level, firm, and accessible for vehicles.
The hirer is responsible for drainage and flooding issues.
All obstructions must be removed prior to arrival.
Toilet facilities must be provided for company staff.
Additional accommodation costs may apply if essential facilities are not available.

6. Liability & Insurance

The Company’s total liability shall not exceed the hire charges paid.
Nothing in these terms limits liability for death, personal injury, fraud, or statutory rights.
Insurance covers tents against theft, fire, vandalism, and storm damage.
Furniture is excluded, and the first £250 insurance excess is payable by the hirer.

6.1 Weather & Environmental Conditions

Once equipment has been erected, any loss or damage caused by adverse weather or environmental conditions — including but not limited to wind, rain, flooding, heat, or ground conditions — shall remain the responsibility of the Hirer unless such loss or damage is proven to have resulted directly from negligence by the Company.

7. Hirer Responsibilities

The hirer must:

Prevent access during erection and dismantling.
Ensure equipment is not moved or modified without consent.
Be liable for all loss or damage, regardless of fault.
Obtain all required permissions, licences, and permits.
Cover costs caused by inaccurate site details or late changes.

7.1 Right to Refuse or Terminate Hire

The Company reserves the right, at its sole discretion, to refuse service, delay installation, or terminate the hire immediately and without refund where:

these Terms & Conditions are breached;
guest behaviour poses a risk to safety, staff, equipment, or property;
the site is deemed unsafe, unsuitable, or materially different from that described at the time of booking; or
continued hire may reasonably result in damage, injury, or loss.
In such circumstances, the Hirer remains liable for all costs incurred up to the point of termination, including delivery, installation, labour, and recovery costs.

8. Ownership

All equipment remains the property of Tee & Toast Glamping at all times and may not be sub-hired or transferred.

9. Force Majeure

Neither party shall be liable for failure to perform due to events beyond reasonable control. Fees paid will be rolled forward to a mutually agreed future date, less unavoidable third-party costs where applicable.

10. Governing Law

These Terms & Conditions are governed by the laws of England and Wales, with exclusive jurisdiction of the English courts.

11.Photography & Marketing

Unless otherwise requested in writing prior to the event, the Company reserves the right to take photographs and/or video footage of installations for marketing, promotional, and portfolio purposes. No images will identify individuals without consent.

Terms & Conditions

1. Bookings

1.1 Payment Terms

A 40% deposit of the total booking value is required at the time of booking.

The remaining balance must be paid no later than 28 days prior to the event start date.

Full payment at the time of booking is preferred but not mandatory unless otherwise agreed in writing.

1.2 Minimum Tent Requirements

Within 100 miles of London: minimum 5 tents

100–300 miles from London: minimum 10 tents

Over 300 miles from London: minimum 20 tents

Overseas bookings: minimum 20 tents, plus additional transport and accommodation costs depending on location.

1.3 Duration of Hire

A minimum hire period of 2 nights applies to all bookings.

Single-night bookings may be considered at our discretion and may incur a reduced fee.

For bookings exceeding 2 nights, an additional charge of £40.00 per tent per night applies.

Weekly hire rates vary depending on location, availability, and number of tents.

1.4 Delivery & Staffing

A delivery and collection fee applies to all bookings and is calculated based on distance from our depot and equipment requirements.

Additional accommodation costs may apply if staff are required to stay overnight.

1.5 Damage Deposit / Waiver

For private events where tents are paid for in full by the hirer, a damage waiver or refundable deposit is required in addition to the booking fee.

Damage caused through misuse, negligence, or malicious behaviour may result in partial or full forfeiture of the deposit.

Deposits are refunded within 28 days of departure, minus any itemised deductions.

1.6 Guest Responsibilities

Guests agree, on behalf of themselves and all tent occupants, to:

Not use heaters, cooking equipment, gas appliances, electric heaters, candles, or naked flames inside or near tents.

Keep tents closed, dry, and secure when unoccupied.

Not tamper with tent structures or suspend items from the frame.

Not smoke in or within 2 metres of tents (£100 fine applies).

Not bring animals into tents without prior written consent.

Leave tents clean and tidy at the end of the hire period.

Accept responsibility for any damage or excessive soiling.

1.7 General Booking Information

Tent bookings do not include event tickets or entry, unless stated in writing.

Check-in and check-out times will be confirmed in writing. No refunds are issued for early departure.

All children must be declared on the booking confirmation.

2. Online Guest Bookings (Private Events)

Where guests book directly through Tee & Toast Glamping, 50% of the booking value is payable upfront.

This amount is refundable up to 28 days after the hire, subject to inspection and deductions for damage or cleaning.

VAT is payable by guests and may be deducted from refundable deposits where agreed.

If the reserved number of tents is not fully booked, a 30% charge per unbooked tent will apply unless agreed otherwise.

Delivery and collection fees may be deducted from refundable deposits.

3. Cancellations & Refunds

3.1 Standard Cancellations

Cancellations must be made in writing by email or letter. Refunds are subject to the following deductions:

90+ days before event: 50% deduction

60–90 days before event: 75% deduction

0–60 days before event: 100% deduction

Refunds are processed within 14 days using the original payment method.

3.2 Festivals

Festival bookings are non-refundable but transferable.

If a festival is cancelled, bookings will be transferred to the following year.

If cancelled due to COVID-19 or government restrictions, a refund less 20% administration fee may be offered, or the booking may be postponed free of charge.

4. Packages & Contents

Festival pricing and packages differ from private hire and are quoted separately.

Package contents may vary slightly between tents due to the bespoke and up-cycled nature of our furnishings.

The booking holder is responsible for all tents and contents throughout the hire period.

5. Site Requirements

The site must be flat, level, firm, and accessible for vehicles.

The hirer is responsible for drainage and flooding issues.

All obstructions must be removed prior to arrival.

Toilet facilities must be provided for company staff.

Additional accommodation costs may apply if essential facilities are not available.

6. Liability & Insurance

The Company’s total liability shall not exceed the hire charges paid.

Nothing in these terms limits liability for death, personal injury, fraud, or statutory rights.

Insurance covers tents against theft, fire, vandalism, and storm damage.

Furniture is excluded, and the first £250 insurance excess is payable by the hirer.

6.1 Weather & Environmental Conditions

7. Hirer Responsibilities

The hirer must:

Prevent access during erection and dismantling.

Ensure equipment is not moved or modified without consent.

Be liable for all loss or damage, regardless of fault.

Obtain all required permissions, licences, and permits.

Cover costs caused by inaccurate site details or late changes.

​7.1 Right to Refuse or Terminate Hire

The Company reserves the right, at its sole discretion, to refuse service, delay installation, or terminate the hire immediately and without refund where:

8. Ownership

All equipment remains the property of Tee & Toast Glamping at all times and may not be sub-hired or transferred.

7.1 Right to Refuse or Terminate Hire